Privacy notice私隱聲明

Last updated: July 30, 2026最後更新：2026 年 7 月 30 日

Privacy responsibility私隱責任

Kaeva Counselling designates a Privacy Officer to oversee its privacy practices. Privacy questions, access requests or concerns may be directed to Kaeva Counselling through the contact options listed on this website.Kaeva Counselling 指定私隱主任監督私隱工作。如有私隱查詢、查閱資料要求或疑慮，可透過本網站列出的聯絡方式與 Kaeva Counselling 聯絡。

Information collected through this website本網站收集的資料

This website stores your language preference in your browser so that the selected language can be shown on later visits. The website does not currently use advertising trackers or behavioural advertising. The website host may process standard technical logs, such as IP address, browser type, time of access and requested page, for security and reliable operation.本網站會在您的瀏覽器儲存語言偏好，以便日後顯示所選語言。本網站目前不使用廣告追蹤器或行為廣告。網站寄存服務供應商可能為保安及穩定運作而處理標準技術紀錄，例如 IP 位址、瀏覽器類型、瀏覽時間及所要求的頁面。

Booking and external services預約及外部服務

When you follow a booking link to Jane or use another external service, the information you provide is handled under that provider's privacy practices as well as the clinician's professional and legal obligations. Review the external provider's privacy information before submitting sensitive details.當您使用 Jane 預約連結或其他外部服務時，所提交的資料亦會按照該服務供應商的私隱安排，以及輔導員的專業和法律責任處理。提交敏感資料前，請先查閱相關外部服務的私隱資料。

Clinical information臨床資料

Clinical records are not stored in the public website files. Information collected during intake, assessment, counselling, billing or care coordination is handled through the clinician's approved clinical and administrative systems. Do not send detailed clinical information through ordinary email, text message or social-media messaging unless the clinician has explained the method and its privacy limitations.臨床紀錄不會儲存在本公開網站的檔案內。於登記、評估、輔導、收費或照顧協調過程收集的資料，會透過輔導員認可的臨床及行政系統處理。除非輔導員已解釋有關方式及其私隱限制，否則請勿透過一般電郵、短訊或社交媒體訊息傳送詳細臨床資料。

Why information may be used資料的使用目的

• To respond to inquiries and arrange services回覆查詢及安排服務
• To provide, document and coordinate counselling care提供、記錄及協調輔導服務
• To process payment, insurance or approved funding處理付款、保險或獲批准的資助
• To meet professional, legal, safety and record-keeping obligations履行專業、法律、安全及紀錄保存責任
• To maintain website security and reliable operation維持網站安全及穩定運作

Safeguards, retention and disclosure保障、保存及披露

Reasonable administrative, technical and physical safeguards are used according to the sensitivity of the information. Personal information is retained only for as long as required for the identified purpose and applicable professional or legal requirements. Information is not sold. It may be disclosed with consent, to service providers supporting the practice, or when permitted or required by law.Kaeva Counselling 會按資料的敏感程度採用合理的行政、技術及實體保障措施。個人資料只會按既定目的及適用的專業或法律要求保存所需時間。個人資料不會出售；在取得同意、由支援執業的服務供應商處理，或法律准許或要求的情況下，資料可能會被披露。

Access, correction and questions查閱、更正及查詢

You may ask about personal information held by the practice and request correction of inaccurate information, subject to applicable legal and professional limits. Contact the relevant clinician or Kaeva Counselling's Privacy Officer through the contact page.在適用法律及專業限制下，您可查詢執業所持有的個人資料，並要求更正不準確的資料。請透過聯絡頁面聯絡相關輔導員或 Kaeva Counselling 私隱主任。