Privacy notice

Last updated: August 6, 2026

PIPA and privacy responsibility

Kaeva Counselling is a private-sector organization in British Columbia and handles personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA). PIPA sets rules for how private organizations collect, use, disclose and protect personal information. Kaeva Counselling designates a Privacy Officer to oversee compliance. Privacy questions, access or correction requests, and complaints may be directed to the Privacy Officer at inquiry@kaevacounselling.ca.

Information collected through this website

Language choices are made through the page links and are not saved by this website for later visits. The website does not currently use advertising trackers or behavioural advertising. The website host may process standard technical logs, such as IP address, browser type, time of access and requested page, for security and reliable operation.

Booking and external services

When you follow a booking link to Jane or use another external service, the information you provide is handled under that provider's privacy practices as well as the clinician's professional and legal obligations. Review the external provider's privacy information before submitting sensitive details.

Clinical information

Clinical records are not stored in the public website files. Information collected during intake, assessment, counselling, billing or care coordination is handled through the clinician's approved clinical and administrative systems. Do not send detailed clinical information through ordinary email, text message or social-media messaging unless the clinician has explained the method and its privacy limitations.

Consent and appropriate purposes

Personal information is collected, used or disclosed only for purposes that a reasonable person would consider appropriate in the circumstances, with consent or as otherwise permitted or required by law. When personal information is collected directly, Kaeva Counselling identifies the purpose for the collection as required.

Why information may be used

• To respond to inquiries and arrange services
• To provide, document and coordinate counselling care
• To process payment, insurance or approved funding
• To meet professional, legal, safety and record-keeping obligations
• To maintain website security and reliable operation

Safeguards, retention and disclosure

Reasonable administrative, technical and physical safeguards are used according to the sensitivity of the information. Personal information is retained only for as long as required for the identified purpose and applicable professional or legal requirements. Information is not sold. It may be disclosed with consent, to service providers supporting the practice, or when permitted or required by law.

Access, correction and privacy complaints

You may ask about personal information held by the practice and request correction of inaccurate information, subject to applicable legal and professional limits. Privacy questions or complaints may be sent to Kaeva Counselling’s Privacy Officer at inquiry@kaevacounselling.ca. If you are not satisfied with the response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC) at www.oipc.bc.ca, 250-387-5629 or info@oipc.bc.ca.