Common questions開始輔導前，你可能想了解

Compare each counsellor’s relevant experience, therapeutic approaches, professional registrations, languages and appointment format. Kaitlyn’s work emphasizes trauma-informed and body-based approaches. Trautman’s work emphasizes structured REBT, CBT and psychosocial support, including ongoing mental health concerns.你可比較各輔導員的相關經驗、輔導及治療取向、專業註冊、語言和會談形式。Kaitlyn的工作較著重創傷知情及身體取向；Trautman較著重有系統的REBT、CBT及心理社會支援，亦包括持續的精神健康困擾。

It is a brief, no-cost conversation about fit, availability, appointment format and the most appropriate next step. It is not a counselling session or a full assessment. Use the consultation for general questions rather than sending detailed sensitive information.這是一段簡短而免費的對話，用來了解是否合適、可預約時間、會談形式和下一步。它並非正式輔導會談或完整評估。初步諮詢適合處理一般問題，不建議在此階段傳送詳細敏感資料。

The first session usually explores what brings you to counselling, your current concerns, relevant background, goals, preferences and any immediate safety or practical needs. You and the counsellor can then discuss a working plan. You do not need to disclose everything at once.第一次會談通常會了解你尋求輔導的原因、目前困擾、相關背景、目標、偏好，以及即時的安全或實際需要。其後你和輔導員可一起商討工作方向。你毋須在第一次會談便一次過交代所有經歷。

No. You can begin with what you are experiencing and what you would like to change. The counsellor can explain relevant options and recommend an approach or combination of approaches based on safety, readiness, goals, preferences and professional scope.不需要。你可先由目前的經歷和希望改變的地方開始。輔導員會解釋合適選項，並按照安全情況、你目前的狀況、目標、個人偏好和專業範圍，建議一種或多種取向。

Fit can be discussed openly. The counsellor may adjust the pace or approach, clarify expectations or help you consider another option. The free consultation can reduce uncertainty, but it is also acceptable to reassess fit after sessions begin.你可以坦誠討論是否合適。輔導員可調整步伐或取向、釐清期望，或協助你考慮其他選擇。免費初步諮詢可減少不確定感，但開始會談後再重新評估是否合適亦很正常。

Areas of support include trauma and PTSD symptoms, anxiety and OCD-related patterns, depression and mood concerns, stress and burnout, grief, relationship difficulties, chronic illness and pain, cancer-related concerns and ongoing mental health concerns. Suitability depends on the counsellor’s scope and your needs.支援範圍包括創傷及創傷後壓力反應、焦慮及與強迫相關的模式、抑鬱及情緒困擾、壓力及倦怠、哀傷、關係困擾、長期病患及痛楚、癌症相關困擾，以及持續的精神健康困擾。是否合適視乎輔導員的專業範圍和你的需要。

Approaches are selected collaboratively. The counsellor considers your goals, current stability, preferences, cultural context, evidence relevant to the concern and their own training and scope. The plan can be reviewed and changed as counselling progresses.取向會由你和輔導員一起選擇。輔導員會考慮你的目標、目前穩定程度、偏好、文化背景、與困擾相關的實證，以及其訓練和專業範圍。輔導進行期間亦可回顧和調整工作方向。

There is no single schedule that suits everyone. Frequency and the likely duration of counselling are discussed with your counsellor based on your concerns, goals, availability, progress and the type of work being undertaken. The plan can be reviewed over time.沒有一個適合所有人的固定安排。會談頻率和大概所需時間會按你的困擾、目標、時間安排、進展及工作內容與輔導員商討，並可在過程中定期回顧。

Online counselling is available for eligible clients where the counsellor is permitted to practise, including services described for British Columbia. In-person availability in Vancouver varies by counsellor and should be confirmed when booking.合資格人士可在輔導員獲准執業的地區使用網上輔導，包括網站所述的卑詩省服務。溫哥華面談安排視乎輔導員而定，預約時請先確認。

Yes. Services are available in English, Cantonese and Mandarin. Confirm your preferred spoken language when booking.是。服務語言包括英語、粵語及普通話。預約時請確認你希望使用的會談語言。

The fees page lists individual and couple sessions. Family participation may also be considered when clinically appropriate and within the counsellor’s scope. Availability, participants, consent and appointment format should be confirmed directly.收費頁列有個人及伴侶會談。當情況合適並屬於輔導員專業範圍時，亦可考慮家人參與。是否提供、參與者、同意安排和會談形式均應直接確認。

The 15-minute consultation is free. The published fee for individual and couple sessions is $170. Confirm the fee and appointment length when booking. Limited sliding-scale arrangements may be available, depending on the clinician’s availability.15分鐘初步諮詢免費。網站公布的個人及伴侶會談收費為$170。預約時請確認收費及會談時間。輔導員或會提供有限度的調整收費安排，視乎名額而定。

Possibly. Coverage varies by plan and by the counsellor’s professional designation, such as RCC, RSW or RP. Ask your insurer about eligible designations, annual limits, referral requirements and direct billing. Kaeva cannot guarantee reimbursement or claim approval.視乎保險計劃而定。保障會按輔導員的專業資格而有所不同，例如RCC、RSW或RP。請向保險公司查詢合資格資格、年度限額、轉介要求及直接賬單安排。Kaeva不能保證獲得退款或索償獲批。

Kaitlyn may provide ICBC-funded counselling for eligible clients. A claim number is required. Coverage, approved sessions and direct billing should be confirmed before the first appointment.Kaitlyn可為合資格人士提供ICBC資助輔導。你需要提供索償編號，並應在首次會談前確認保障、獲批會談次數及直接賬單安排。

Clinical information is handled through approved clinical and administrative systems under the counsellor’s professional and legal obligations. Confidentiality has limits, including circumstances permitted or required by law. The counsellor should explain relevant privacy and confidentiality limits as part of informed consent.臨床資料會透過輔導員認可的臨床及行政系統處理，並受其專業和法律責任規管。保密亦有一定限制，包括法律准許或要求披露的情況。輔導員會在知情同意過程中解釋相關私隱及保密限制。

Use initial messages for scheduling and general fit questions. Do not send detailed clinical information through ordinary email, text or social-media messages unless the counsellor has explained the method and its privacy limitations. Sensitive information is best discussed through an approved secure channel.初步訊息宜用於預約及一般是否合適的問題。除非輔導員已解釋有關方式及其私隱限制，否則請勿透過一般電郵、短訊或社交媒體訊息傳送詳細臨床資料。敏感資料較適合透過認可的安全渠道討論。

No. Do not use website contact channels for urgent crisis support. If there is immediate danger or a medical emergency, call 911 or go to the nearest emergency department.不是。請勿使用網站聯絡渠道尋求緊急危機支援。如有即時危險或醫療緊急情況，請致電911或前往最近的急症室。

Yes. Clinical supervision and professional consultation are presented separately from client counselling. Fit, professional scope, regulatory requirements, goals and the proposed supervision arrangement should be discussed before beginning.有。臨床督導及專業諮詢與一般輔導服務分開安排。開始前應先商討是否合適、專業範圍、註冊要求、目標及建議的督導安排。